For returns, exchanges or refunds,You have one deadlines of 30 days from the date of reception of your parcel to send back order in case of exchange, or of refund. Not forget of specify to join a copy of the invoice with the details of return (exchanges, credit notes or refund)
The address of return:
6 Rue Euclide
The order has to be to send back in are home state, Label articles, packaging. The product must not be carried or used otherwise SPORTLAND AMERICAN will be in the obligation to send back the article to the customer and charged the dismissal(cross-reference) of the product amounting to 30€.
We call back that the return has to be to send or by post in signature either by envoimoinscher.com by selecting mondial relay ( less expensive solution)
For quite questions do not hesitate to contact us.
9 - ARTICLE 9: RETRACTION
According to the article L121-16 of the code of the consumption, the Buyer has a deadline of 30 working days as from the delivery of his order, to exercise his right to withdraw without having to prove motives. However promotional items or settled are neither taken back nor exchanged.The fixed expenses of preparation and shipping of the order as well as the expenses of return are chargeable to the Buyer.
If the buyer asks for a rembourssement postal charges will be charge to the buyer and thus deducted from the initial amount.For an exchange or a rembourssement The expenses of returns will be charge to the real price of the sending.
1€ for the conditioning(packaging) will be also to charge necessarily.
For the reimbursement of expenses of returns click here: http: // www.sportlandamerican.com/fr/content/8-retours-echanges-sous-30-jours-ou-rembo ursements?
According to the general terms of sale of SPORTLAND AMERICAN, only articles returned to their original packing (shoe box, plasticized dress handkerchiefs) will be accepted. As a consequence, the returns of washed and/or carried clothes, as well as the damaged boxes will be refused. All mouthguard on a return are refused
It will be up to the Buyer to keep any proof of return, what supposes that articles returned by registered mail or by any other way giving certain date to this sending.
The expenses of return are chargeable to the Buyer and he is free to choose the type of sending. In case of error of delivery, SPORTLAND AMERICAN will take care of expenses on returning to height of the amount mentioned on the proof of deposit which the Buyer will send us by fax or by e-mail.
The Buyer will necessarily have to make register his request of return with the customer service SPORTLAND AMERICAN by asking for a number of return. Our customer service, for returns, is reachable, either by email at the address firstname.lastname@example.org, or by telephone, from Tuesday to saturday of 10:00 am at 7:30 pm
A number of return will then be awarded and the goods must have returned to the following address: SPORTLAND AMERICAN, 6 Rue Euclide, 33700 Mérgnac FRANCE with indication of the number of return on the parcel. In case of absence of number of return, SPORTLAND AMERICAN cannot proceed to the refund.In case of use of the right to withdraw for a part only of the order, only the price charged on the returned products will be paid off.
In case of partial retraction of the order, the Buyer who would have benefited during the initial order of the free access wantonness of the delivery because of an overtaking of certain amount of order can see re-charging the expenses of delivery corresponding to his effective order, if the latter passed under the threshold of free access of the delivery
Every risk bound on the return to the order is chargeable to the Buyer.SPORTLAND AMERICAN will pay off the Buyer to have as soon as possible and at the latest in the next ten days the date of retraction, under the condition that products are well received in the warehouses of our e-logistician and corresponding in their home state.
For the helmets of American football, if the buyer wishes to be paid off or to return for an exchange, 40 % of the price including tax will be deducted from the price of the helmet by SPORTLAND AMERICAN?These expenses contain the expenses of returns auprés of suppliers as well as the customs charges.
Refund of expenses of return
For the reimbursement of expenses of return, the buyer has to validate his order by Paypal and has a deadline of 14 days to claim for a refund. He owes at first activated the service on Paypal.
If you wish to activate free of charge this service or if you want to make a request of refund, meeting on the following page: https: // www.paypal.fr / returns then connect in your account PayPal and be allowed guide.
Connect in your account PayPal.
Click paid off Expenses of return.
Click on to know more about it.
Click to Activate the service in 1 Click if you wish activate the service or to Ask for a refund if you wish to send a new request.
You can benefit from the reimbursement of expenses of return only on payments made after the activation of the service.
If you meet difficulties to claim for a refund or if you wish to have further information on an already made request of refund, send an email to the address: email@example.com.
- The refund is made at the level of 30 € maximum by demand of refund.
- You have a deadline of 14 days from the date of return of the parcel to make your request of refund.
For more information about the Conditions of use of the service and the documents to be supplied, you can consult the following page: https: // www.paypal.com/webapps/mpp/refunded-ret urns / general-conditions??